Purchases may qualify for a refund request submitted within 60 days of the confirmed delivery date if a product does not meet expectations, is unsuitable for personal needs, or otherwise leaves the customer dissatisfied. Requests received after this period may not be accepted unless applicable law provides additional rights. Contacting customer support as early as possible helps ensure that the order and relevant details can be reviewed efficiently.

Since personal care needs vary from person to person, refund inquiries may be submitted for unopened, opened, or partially used products. Each case is assessed individually, and support will advise whether the item must be returned. A physical return may not be necessary in certain situations. Please wait for return instructions before sending any product back, as packages without proper authorization or order details may be difficult to identify and could delay processing.

To begin a request, email [email protected] with your order number and a brief explanation of the issue. If an item arrives damaged, missing components, or different from what was ordered, describe the problem and provide clear photos of the product, internal packaging, and shipping box when possible. Once the information has been reviewed, appropriate assistance will be provided, including a refund where approved.

For international orders, customers are generally responsible for return shipping costs when a physical return is required. Keep shipping receipts, tracking information, and delivery confirmation until the refund process is complete. Direct product exchanges are unavailable. Customers who prefer another item may request a refund for the original purchase and submit a separate order for the replacement product.

Approved refunds are issued to the original payment method. Processing typically takes three to seven business days after approval, although the time required for the funds to appear may vary depending on the bank or payment provider. If the expected amount has not appeared after the additional processing period, contact support with the relevant order number so the payment status can be investigated.

Please retain order confirmations, delivery records, photographs, return tracking details, and all related support messages until the matter has been resolved. For questions about refund eligibility, damaged deliveries, incorrect products, or payment timelines, contact [email protected] and include your order number to help the support team locate the purchase promptly.